We Care

My name is Tina. My son Paul is a client of ACG. He is an NDIS participant and ACG was appointed to provide services to him some years ago. My father Bob lives with us. He is over 65 and of poor health. I have been very happy with the service ACG has been providing to Paul and one day I asked ACG’s carer if they could provide any assistance to Bob as I had been struggling to accommodate his daily living requirements such as cleaning, cooking, washing clothes, gardening, shopping, etc.

Bob didn’t want to go into a retirement village because he liked our home and his independence and wanted to keep living with us. ACG’s management were able to assist us to apply for an Aged Care Package for Bob. The application was successful and we received the funding which Bob required to attend to his needs, which are now provided by ACG’s carers.

My daughter Sarah was born with cerebral palsy. We have tried various Providers over the past 20 years and have never been really happy with the service provided.

In 2017 we decided to switch to ACG following a referral from a family friend. We have now been with ACG for 6 years and are very happy with the service we have been receiving. The Carer provided by ACG speaks Mandarin which facilitates communication. The Carer attends to all of Sarah’s needs including personal hygiene, feeding, dressing, travel to Physios, etc.

ACG’s management assist with preparing budgets for the annual NDIS reviews and provide advice to those reviews. We have been very happy with the outcome of those reviews.

A few years ago my husband Frank was severely incapacitated after suffering a brain injury in a biking accident. Following this he needed 24/7 support. He lives with me and my son and we have been able to look after Frank with the assistance of the services provided by ACG’s carers. Recently I needed to go to hospital for an operation so I tried a few different places which provided a respite service to look after Frank while I recovered from my operation. These proved to be very impersonal and we weren’t happy with them.

I asked ACG’s carer who had been attending to Frank for the past two years if ACG had a respite service. She advised that they did so we decided to give it a go. Frank stayed overnight in ACG’s respite facility and we were delighted with the service provided as it was friendly, welcoming, provided great meals and felt safe. We now regularly avail ourselves of this service.

My husband James came to ACG by way of referral. ACG had been taking care of an NDIS participant who lived next door to our home and I had noticed the Carer coming and going every day. I spoke to the neighbour to find out about the level of service they were receiving and because the report was very favourable decided to ask ACG if they could help with the care I needed for James.

James had suffered numerous strokes and was severely incapacitated as a result. ACG’s Support Coordinator met with me and James in our home and the Support Coordinator advised that James was definitely a candidate for NDIS funding. ACG assisted with the preparation of the application and supporting docs required to apply for NDIS funding. The outcome was positive and James is now a client of ACG receiving daily care.